FAQS
Q1. How do I order products from your website?
Thank you very much for your warm support. You can place your order through our secure online ordering system. Click HERE to access our ordering system, please follow the instructions and you will be able to find your ideal customized wedding card within minutes.
Q2. Do you accept international orders?
Yes, we gladly accept international orders. All overseas orders will be priced in US dollars. Products will be shipped to you at your cost, which varies depending on the quantity and weight of your order.
Q3. When should I order my invitations?
It is recommended that invitations be ordered at least three months before your event date, as it takes time to print. This assures that you have enough time to mail them out as well as for your guests to respond. If you are in a hurry, we would try our best to meet your need as well.
Q4. How many invitations will I need?
It will depend on the number of guests you plan to invite. As some guests are couples or entire families, thus not every guest would need a separate invitation. The general rule is to order 80% of the number of invited guests. For example, if you are going to have 300 guests, you should at least order 240 invitations and add 10% to your total for last minute guests and keepsakes. Based on our experience, we have some formulas to assist our customers in calculating invitation orders:
a) If more relatives are invited, the order can be calculated as: number of tables x number of guests (10's or 12's) x 70% x 1.1.
b) If more friends are invited, the order can be calculated as: number of tables x number of guests (10's or 12's) x 80% x 1.1.
c) If relatives and friends are half-half in ratio, the order can be calculated as: number of tables x number of guests (10's or 12's) x 75% x 1.1.
Q5. When will I receive my order?
When you confirm the design and number of invitations, they will be ready for shipment in 4 weeks.
Q6. What comes with my order?
All invitations come with blank envelopes. Invitations are personalized for your wedding, as well as any accessories and stationery ordered, such as tassel, ribbon, reply card etc.
Q7. Can you speed up my order?
Yes, we can expedite your order but extra cost will be charged. Please contact our representatives at sales@joyscard.com for quotation.
Q8. Can I make changes to my order after I confirmed the proof?
Before your order is processed, you could change the design of the invitation as you wanted. If the printing process has started, we cannot guarantee that we’ll be able to intercept or change the order but we will do our best to help you. It’s important that you make sure your order is correct and final before you place it. This will help avoid the process of reprinting which is time consuming and costing.
Q9. Can I see a typeset emailed proof before I confirm my order? Do you charge for proofs?
Yes, of course. When you select the style of your invitation, we will email a black and white proof to you in 3 to 5 days at no charge.
Q10. Can I select the paper color or paper type for my invitation?
Yes, you could make your selections according to your preferences, except for standardized invitations.
Q11. Can I pick up my order at your shops?
Absolutely yes. When you place your order, you could choose the shipment method you want, such as pick up yourself or we ship to you (at your cost).
Q12. Can I have a sample of invitation for reference before placing an order?
We could only provide samples of the standardized invitation with charges. For other invitations, we have no stock as each invitation is tailor made to each customer. Therefore we apologize that we could not provide any sample of these invitations.
Q1. What wordings should I choose for my wedding invitations?
Wedding invitation usually contains information of the newlywed and detail of the event. We offer a selection of verses to suit different wedding styles. You may choose one of these standard verses or write one of your own. Please bear in mind that some of these standard verses have space for you to write your guests’ name and others do not.
Q2. Can you put my artwork on an invitation?
Yes, we could do that. Please email the artwork to us and we will use it in designing your invitation. The artwork must have a resolution of 300dpi and in raster image or vector image format. Raster image are artwork files produced by Photoshop, such as PSD, TIFF, JPG and etc. And vector image usually make with design softwares and save in EPS, AI (Adobe Illustrator), CRD (CorelDraw), PDF (the most common format in use) and etc.
Q3. How are the invitation printed？
We offer different printing styles, press HERE for a glance.
Q4. Can my invitations be printed in different language?
Certainly yes. Though our invitations mostly in English and Chinese, you could provide and print any language on it as needed.
Q5. Who send out the invitations?
In Western tradition, invitations are sent out by the mother of the bride.While in the East, the hosts of the wedding day usually do this, but often the new couple will.
Q6. Can I customize the wording on any item?
Yes, and we also provide some sample for your reference.
Q7. Can I select more than one font for my invitation?
Certainly, but also depends on the design of your invitation. Some invitations are suitable to have different front inside but some better with one only. If your invitation could use more than one front, you could choose the first front then select the other front according to instruction.
Q8. When do I send out the invitations?
Invitations are usually sent out about 6 weeks before the wedding, to allow people to reply. If your wedding is at long holidays, allow extra time for postage.
Q1. When should thank you cards be sent?
It is recommended that gifts received before the event date should be acknowledged within two weeks, while gifts received during or after the event should be acknowledged within two months.
Q2. How many programs should I order?
To determine how many programs you need, count exactly how many guests will attend and order a few extra for keepsakes.
Q3. How do you ship my order?
We provide shipment choices to you, such as mailing, express mail and courier, or you could pick up at our stores.
Q4. How much will my shipping charge be?
It depends on the shipment method and order size. The more invitation and related products you order, the higher the shipping charges will be, and courier is much more expensive than mailing.
Q5. Can I order extra envelopes?
Yes, of course. We always provide extra 5% of total envelopes for keepsakes.
Q6. Do I need inner and outer envelopes?
There’s no strict rule. Some people will leave it out to save mailing and production costs. But you could have them if you like.
Q7. What return address should I Use on the envelopes on reply cards?
There is no strict rule. Generally, you should use the address of whomever is issuing the invitations. Of course you could choose a common address to receive reply and gift in convenience.
Q8. Do we have to send a save-the date?
Save-the-date is more common in Western countries. But if you’re marring during high-travel times or special days, a save-the-date will be a good way to help you to reserve their availability to attend your wedding.
Q9. Do we have to send save-the-date to everyone?
Just to the people that you definitely want to attend your wedding. Even if you have send them the save-the-date, you still need to send a wedding invitation as common courtesy.
Q10. When should I mail save-the-date?
Generally, it’s best to send the news at around six months prior to the wedding ceremony take place. This gives guests plenty of time to plan their schedule. Any earlier, and they may toss the notice aside. Any later, and it might too late for them to ask for days off from work.
